Frequently Asked Questions (F.A.Q.)

Your login name is most likely your last name followed by your first initial. See the sample below.

Unfortunately, we at the ITS department are not trained in the art of mind reading but, luckily we can reset your password. Give us a call at (805) 742-3232 and we'll be happy to reset it for you.

If you are using a PC and need to change your password you can login to iNotes™ to change it. (If you aren't using a PC you will need to find one you can use for a few minutes). Follow the steps below to change your password:

1. Open Internet Explorer.
   
   
2. In the address bar, type http://www.lompoc.k12.ca.us/business/its/webmail.html. You can use this for home access as well.
   
   
3. You will arrive at the LUSD Webmail & iNotes™ login page.
   
   
4. Your login here will always be your: lastnamefirstinitial. For example: John Doe will login as doej. Click the Login button.
   
   
5. Now you will see another login box. Type your user name (same one you just used). Your password at this time is password. Hit return when you are finished entering your username and password.
   
   
6. If this is your very first time using iNotes™ you will be presented with the iNotes preferences page. If this is not the first time you have logged into iNotes™ skip to step 8. Note: If you are unsuccessful in reaching this page, call ITS at (805) 742-3232.
   
   
7. Click the Save and Close button. This step is easy to overlook, but your e-mail won't be activated until you click it. (This is the only time you have to take this step).
   
   
8. Click the orange Preferences button.
   
   
9. Click the last tan tab labeled Other.
   
   
10. Click the gray Change button and change your password from password to unique 8 character (may be more, but not less than 8 letters and/or numbers) password that you can remember.
    
    
11. Click Save and Close to leave the Preferences page.
    
    
12. You may see a box appear, asking you for your login name and NEW password.
    
    
13. Once you are back to the iNotes™ welcome page you can log out by pressing the orange Logout button in the upper right corner of the page.
    
    
14. Now return to the LUSD Webmail & iNotes™ address http://www.lompoc.k12.ca.us/business/its/webmail.html.
    
    
15. If you are an iNotes™ user login following steps 4 and 5 above, entering your NEW password when asked to. If you are a Webmail user, click the Go to Webmail Login button below the iNotes™ login to bring up the Webmail login screen. Enter your user name and NEW password and click the Login button.
    
    
16. If you are an iNotes™ user and see the iNotes™ welcome screen, you have successfully logged in! If you are a Webmail user and are presented a page with LUSD Webmail at the top, you have successfully logged in!

If you have any difficulty with these steps please contact the ITS department at (805) 742-3232.

You are probably using a browser on the Macintosh™, Netscape® on a PC, or a version of Internet Explorer® on the PC prior to 5.0. Unfortunately, iNotes Web Access™ will not run correctly on these browsers, you should instead use LUSD Webmail for your e-mail needs.

If you have a PC and require the added functionality that iNotes Web Access provides (such as a Calendar, Group Calendar, etc.) and your computer meets the minimum system requirements, enter a call on the ITS Help Desk to have a technician come out and upgrade or install Internet Explorer on your computer. If you don't know how to determine what version of Internet Explorer you are running see "How can I determine which version of Internet Explorer® I am using?" in this help document. If you are using a Macintosh™ and require iNotes Web Access™ you should find a PC you can use when required. Lotus has no plans to support the Macintosh™ platform at this time.

We recommend the following system requirements for running iNotes Web Access™ at an acceptable speed.

• Intel™ Pentium™ II processor running at 333MHz or better.
• At least 128 MB of RAM
• Windows® 98 Second Edition or Windows® XP Professional
• Internet Explorer® 6.0 or newer
• Super VGA (800x600) or higher resolution with at least 256 colors.

With Internet Explorer® open select 'Help' from thge menu bar and click 'About Internet Explorer' from the menu.

You will see the version of Internet Explorer® displayed in the 'Version:' field just beneath the Internet Explorer® logo. (The field is marked by a red box in the image below.) Anything 5.0 and above will run iNotes™, although we recommend 6.0 and above for best performance.

This error message is generated by a misconfiguration of Internet Explorer's® security settings. Follow the directions below to correct them.

With Internet Explorer® open, select 'Tools' on the menu bar and click 'Internet Options' from the menu.

In the 'Internet Options' dialog box that pops up, select the 'Security' tab at the top. Then select 'Trusted Sites' by clicking on the green checkmark icon. Finally click the 'Sites' button to take you to the 'Trusted Sites' dialog box.

The 'Trusted Sites' dialog box allows you to add sites to your list of trusted sites. Trusted sites are not treated with the same level of security as are other Internet sites and should be reserved for sites deemed "safe" by the ITS Department. iNotes™ is located on our internal network and thus is safe to add.

To add iNotes™ to your list of trusted sites, type the following locations in the text field labeled "Add this Web site to the zone:" click the "Add" button after each entry.

• http://inotes.lompoc.k12.ca.us
• http://inotes

Finally click the 'OK' buttons on the 'Trusted Sites' dialog and the 'Internet Options' dialog boxes when finished to return to normal browsing in Internet Explorer®. Next time you logon to iNotes™ you should see a 'Trusted Sites' icon with a green checkmark in the lower right corner of your browser's window denoting that iNotes™ has been labeled a trusted site. Once you see this icon you are finished.

When users are entered into iNotes™ their middle initial is not included in their user profile. This is why when you do a search in the address book for a user and you include their middle initial, iNotes™ will not return any users matching your search terms. When trying to find someone in the address book it is recommended to search using only their last name. This will present you with a list of people with that last name from which you may choose. (Example: "Joe Q User" will yield no results but, "User" will find a list of people with the last name User from which you may select.)

LUSD Webmail is powered by SquirrelMail, a robust webmail application. SquirrelMail will run under almost any browser, computer, operation system combination from a simple text browser up to the latest and greatest multimedia web browser. Likewise, SquirrelMail has very low system requirements and should run well on any browser that can access it, even over a modem connection! If you run into any problems using LUSD Webmail please call the ITS Department at (805) 742-3232.

Make sure that you are typing in your user name and password in all lowercase letters. If you have the caps lock engaged or accidently captilize a letter, you will not be able to login to the help desk. If this doesn't solve your problem and you are still unable to login, please call the ITS Department at (805) 742-3232.

All donated computers must meet the following minimum specification in order to be accepted for use by the District:

• Intel P4 processor
• 40 GB hard drive
• 256 MB RAM
• 15" monitor
• CD-ROM drive