Information Technology
DIRECTOR, INFORMATION TECHNOLOGY
Name: Susie Reilly Contact:
- Phone: 805-742-3260
- Email: reilly.susan@lusd.org
ITS FLOW CHART - MOUSE OVER FOR DETAILS
CLICK THE BUTTONS TO MOVE THE CHART LEFT OR RIGHT INTO VIEW
**Get the Right Help from the Right Person, Right Away: Computer Problems and Questions**
To efficiently address computer problems or inquiries, please follow the proper procedure and refrain from reaching out to individuals directly. Instead, submit a help desk request to ensure prompt assistance. If you need guidance on how to do this, refer to the following options:
- For the district home page, locate the Quicklinks section and click on "Helpdesk."
- For staff members, access the district home page and navigate to "Staff -> Helpdesk."
- On this page, under "Employee Support -> Get Tech Support," click on the helpdesk link.
Our goal is to provide assistance, but requests are processed in the order they are received. It is crucial to maintain a record of completed service calls to ensure fairness and prioritize tasks accordingly.
If you have questions that do not fall under a typical help desk request, you can explore the menu on this page, as it may contain answers to many common inquiries.
Aeries / Reporting Questions
As a staff member of the Lompoc Unified School District (LUSD), you have access to Aeries, a student information system that allows you to manage student data. You can also use Aeries to create reports and extracts, which are useful for analyzing and presenting data in various formats. If you need help with using Aeries or creating reports and extracts, you can contact the Information Technology Services (ITS) department of LUSD. The ITS department is a team of professionals who are ready to assist you with any computer-related issues. You can reach them by submitting a help desk request through the LUSD ITS Helpdesk website. The ITS department will respond to your request and provide guidance as soon as possible
